Yes— Made from 100% medical grade silicone, the Diva Cup contains no added chemicals (no BPA), latex, dyes, or plastics. Also, if properly cleansed and cared for, and there are no signs of deterioration—your DIVA™ Cup is safe to use for up to several years.

Discolouration will vary and depend on the uniqueness of each person’s flow. Rest assured; discolouration will not impair the functionality of your menstrual cup.

As the DIVA™ Cup is a personal care product, we recommend that you inspect your cup regularly for signs of deterioration such as a sticky or powdery film, severe discolouration, odor, etc. If you detect any deterioration, or if you experience irritation, we recommend you replace your DIVA™ Cup with a new one.

The lifespan of your menstrual cup may vary, depending on vaginal pH, how often and how well your cup is cleansed, what cleansing agents are used, etc. Our general guideline is that a DIVA™ Cup can last up to 5 years, but it is ultimately up to the consumer to decide when to replace their cup.

It can take some time to get the hang of insertion and removal. However, the vaginal canal is an elastic, muscular tube only about four (4) – five (5) inches (10.2 – 12.7 cm) long—there is nowhere for the DIVA™ Cup to get “lost” inside of you, as the vagina does not connect to other parts of the body.

When inserted correctly, the DIVA™ Cup should sit low at the base of the canal, away from the cervix, making it possible for you to reach the stem and grip the base to remove it. Making sure to keep your muscles relaxed for removal is key!

We recommend at the end of each cycle; the DIVA™ Cup may be submerged in an open pan of boiling water (continuous rolling boil) for 5-10 minutes. Do not leave the boiling pot unattended and use enough water so that the pan does not boil dry.

Please know that boiling is not “mandatory”, it’s just a recommendation. Some consumers do not boil their cups at all, as regular cleansing with soap and water can be sufficient to maintain the integrity of the silicone.

The DIVA™ Disc is one-size-fits-most. The disc's soft but firm rim and oval shape help it to stay in place during use and is designed to work with your anatomy for ultimate comfort.

Tried the Diva Disc and it doesn't feel like a fit? Contact support@divacup.com and we can help.

Yes! The DIVA™ Disc is a great option for those with a low cervix. The anti-slip pull-tab will come in handy when it's time to remove your disc.

Ensuring the disc is inserted at the correct angle can help with disc placement with a low cervix.

While you can use a DIVA™ Disc with an IUD, it's always best to talk to your healthcare provider before using any internal period products with an IUD.

Yes, you can enjoy no mess period sex with the DIVA™ Disc, though we recommend emptying it before getting started. Note that the DIVA™ Disc is not a contraceptive device, and it can’t protect you from sexually transmitted diseases.

Free standard shipping usually takes approx. 8 days. Our handling time is 1-2 days. We work to process, fill, and get your order to you quickly.

If you are concerned about your delivery, use your tracking number to track its location with your local postal service. 

Purchases over $45 (before applicable taxes) include free standard shipping anywhere the Canadian Postal Service delivers. Orders under $45 (before applicable taxes) are issued with a $7.95 delivery fee.

Check your junk mailbox and search for an email from ShopDiva.

If you’re still unable to locate it, reach out to our Consumer Experience team at support@divacup.com. They can help!

If the order hasn’t shipped yet, we may be able to cancel it. Reach out to our Consumer Experience team at support@divacup.com for assist with canceling or modifying your order.

If your package says it was delivered but you haven’t received it, first check your confirmation email to make sure your mailing address was input correctly.

If your mailing address is correct, contact your local post office with the tracking number for additional information. If you still haven’t received your package within 3 business days after it was marked as delivered, contact us at support@divacup.com

No – You will need to go through your insurer to get reimbursed for your DIVA™ Cup or DIVA™ Disc purchase.

If you need a receipt, reach out to our team at support@divacup.com and we would be happy to provide you with a copy.

We’re working hard to replenish stock as quickly as possible. Keep checking back and we will have your product for you shortly!

Yes - Sign up for our newsletter and get a discount on your first order.

If you are experiencing any challenges with your DIVA™ product, please connect with our Consumer Experience team at support@divacup.com. They will work with you to try and resolve the issue.

If after working with the team, you are still not satisfied with your product, you may request a refund or replacement product.

Route is a shipping insurance company that covers packages that are lost, damaged in transit, or stolen. Route ensures that consumers get what they paid for, and their expert support team is here to ensure that your order gets replaced or refunded as preferred. To learn more about Route’s policy, click here.

We offer Route Package Protection with every order, which covers packages that are lost, stolen or damaged in transit.

Once the order has been shipped and the tracking information has been provided, Diva is not responsible for lost or stolen packages. Once the package leaves the warehouse, it becomes the responsibility of USPS/Canada Post. 

Route Package Protection is automatically added to your order at checkout but can be removed. Please note that, if you choose to remove Route Package Protection from your order, you accept that Diva does not provide coverage for packages that are lost, stolen or damaged in transit. If you chose not to get Route Package Protection and your order ends up lost, stolen, or damaged in transit, you will need to reach out to the USPS/Canada Post directly to file a claim. 

If you selected Route Package Protection at checkout, and your package ends up lost, damaged in transit, or stolen, you will need to file a claim with Route so that their team can help you out right away. You can file a Route claim here. If your claim is approved, Route will get your package replaced or refunded.  

If you have any questions regarding our shipping and delivery policy, please reach out to our Consumer Experience team at support@divacup.com.