Shipping
Free standard shipping usually takes approx. 8 days. Our handling time is 1-2 days. We work to process, fill, and get your order to you quickly. If you are concerned about your delivery, use your tracking number to track its location with your local postal service.
Check your junk or spam mailbox and search for an email from ShopDiva. If you’re still unable to locate it, reach out to our Consumer Experience team at support@divacup.com and they’ll be happy to help!
Orders over $50 (before applicable taxes) qualify for free standard shipping. For orders under $50 (before applicable taxes), a flat $7.95 delivery fee applies.
If the order hasn’t shipped yet, we may be able to cancel it. Reach out to our Consumer Experience team at support@divacup.comforassist with canceling or modifying your order.
If your package says it was delivered but you haven’t received it, first check your confirmation email to make sure your mailing address was input correctly. If your mailing address is correct, contact your local post office with the tracking number for additional information. If you still haven’t received your package within 3 business days after it was marked as delivered, contact us at support@divacup.com
SavedBy
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.
Orders
No – You will need to go through your insurer to get reimbursed for your DivaCup or Diva Disc purchase. If you need a receipt, reach out to our team at support@divacup.com and we would be happy to provide you with a copy.
Yes -Sign up for our newsletter and get a discount on your first order. Or, if you’re located in the US or Canada, feel free to email us at support@divacup.com or send us a dm for a discount code.
We’re working hard to replenish stock as quickly as possible. Keep checking back and we will have your product for you shortly!
If you are experiencing any challenges with your Diva product, please connect with our Consumer Experience team at support@divacup.com. They will work with you to try and resolve the issue. If after working with the team, you are still not satisfied with your product, you may request a refund or replacement product.
Because of the nature of our products, some items are final sale but we’re here to help if there’s an issue. Explore our return and exchange guidelines.
Everything you need to shop with confidence. Find details on payment options, shipping timelines, order changes, and what to expect once your order is placed.
Limited warranty coverage, including protection against manufacturing defects, eligibility requirements and the 90-day warranty period for authorized purchases.
